Meliá Hotels International revolutionizes hotel training with an innovative game-based approach

Challenged by the need to innovate in soft skills and overcome low participation in traditional training, Meliá found the solution in gamification.

A brighter future

Meliá has radically transformed the training of its 6,000 employees through the implementation of more than 60 video game-based courses, increasing participation, retention, and strengthening skills. This innovative approach has driven the company’s success, setting a milestone in the hospitality sector.

52,9

NPS, 77.9 points higher than other formats.

93%

of the staff who took the course recommend it.

97%

employees consider it applicable.

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