Mutuaide's challenge
Mutuaide, Groupama's assistance subsidiary specialized in claims management for policyholders, trained almost entirely face to face: 98% of its courses were delivered in person, and there was no remote training culture. The health crisis broke that model overnight.
The training team had to keep developing employees' skills, but didn't want another e-learning course with three hours in front of a screen. They needed something that grabbed attention, called for active participation and could be applied at work the next day, with a focus on time management, leadership, customer service, coaching and feedback.
- Move from 98% in-person training to remote learning without losing quality.
- Avoid passive e-learning and get people actively involved.
- Make every skill directly applicable to daily work.
- Cover time management, leadership, customer service, coaching and feedback.
The solution
Mutuaide bet on game-based learning with Game Strategies and started with a pilot: around 20 employees from the insurance management department played Triskelion (time management and productivity), Echo (coaching) and Pacific (leadership). Sessions were short, intuitive and focused on practical skills, so they were easy to fit into the working day.
The pilot worked from day one, and the company quadrupled its licenses. The playful yet realistic approach helped this new way of learning take root in the company culture, and the catalog grew with 2100, for customer service, and Aqua, for giving feedback. Game Strategies is now a strategic part of Mutuaide's training catalog.
The games they played
Mutuaide on video
In their own words
Employees now spend less time on non-priority tasks, which has led to increased productivity.
It was a bet on the future, and it turned out to be more than successful. The pilot project was a true success and allowed Mutuaide to offer Game Strategies' services to its employees.
We had to find something that motivated people, not another e-learning where you spend three hours in front of a screen just reading information. Game Strategies answers that with training that is both fun and instructive.
The results
The numbers back it up: 98.3% of participants found the content applicable to their work, the recommendation rate reached 88.1% and average satisfaction was 7.8 out of 10. The impact showed up in daily work, too: over 60% of employees improved how they manage email and time, and leadership reports a clear increase in productivity.
The biggest shift was cultural. The pilot's success fueled fast adoption in other departments and turned these courses into an internal benchmark for training innovation. The first participants became change ambassadors, promoting the training to colleagues on their own. Mutuaide has made this model a core part of its talent development strategy.
Every number
- 98.3%found the content applicable to their work
- 88.1%recommendation rate
- x4licenses after the pilot
- 79.5%completion rate
- 60%+of employees improved their email and time management
- 7.8/10average satisfaction
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