More than 5000 satisfied customers worldwide
Why choose 2100?
Who is it for?
- Customer Service, After Sales and Call Center teams
- Sales, Marketing and Communication departments
- Staff in stores, reception, hotels or events
- Phone and email support agents
- Customer Service and Training managers
What problems does it solve?
- Dissatisfied customers due to lack of empathy and resolution
- High turnover due to lack of motivation and real practice
- Training that's hard to apply and far from day-to-day work
- Difficulty measuring results and progress
How is this course different?
- Gamified training: your team learns with an interactive, immersive and fun video game
- Experiential learning: they practice, fail, repeat and improve in a safe environment
- Total flexibility: any device, at their own pace and compatible with any LMS
Train your teams for the future of customer care
Motivate your team, reduce turnover
Lack of motivation and practical training drives up turnover in customer service. 2100 trains real skills in a safe, fun environment, building confidence, engagement and a sense of progress.
A motivated team serves better… and stays longer.
More quality, more sales
Satisfied customers don't just come back: they buy more. 2100 improves the customer experience by working on empathy, resolution, communication and commercial orientation.
Your team learns to turn every interaction into a loyalty and sales opportunity.
Training you can measure and improve
Investing in training without measuring results is a blind bet. With 2100 you get full visibility: progress per person, modules completed, strengths and areas for improvement.
Make data-driven decisions and optimize the impact of your training.
Inside 2100
2100 is one of the video games in the Game Strategies catalog: your team handles real customer situations, practices, fails, repeats and learns from every decision, without a real customer paying the price.
What your customer service team gets
Lower turnover, higher satisfaction
Quality customer service builds loyalty in customers and in the team. 2100 works on employee motivation, confidence and empowerment.
Increase your sales
Well-served customers come back… and buy more. 2100 strengthens key sales skills right at the point of service.
Learn by doing
The combination of video game and AI simulations trains soft skills in a safe, realistic and fun environment.
Total visibility, continuous improvement
Track your team's progress in real time. Spot weaknesses, define improvement plans and measure the impact of your training.
You drive. Your CSM navigates.
Every project has a Customer Success Manager (CSM) who knows it inside out. They work with you to connect the goal you started with, what happens during the project and the results you get.
We don't just track progress. We help you decide what to do with what we learn.
Alwayswith a CSM by your side
StartYour goal
FinishYour results
Defines success with you
What you want to achieve, what should change and how we'll know it's happening.
Gets your team on board
Works with you to reach the participation you need and drive results.
Measures what's changing
Participation, progress, applicability and results. And, where the project allows, how your team is evolving.
Spots where to act
Flags risks before they put the result at stake, and opportunities to improve it.
Turns results into decisions
What we've achieved, what we've learned and what the next step should be.
One more lap: every review ends in a decision (keep going, improve or take the next step), always with someone who already knows your project.
Beyond customer service
Discover our solutions for AI role plays, sales training and gamified incentives.
Ready to transform your customer service training?
Motivate your team, improve the customer experience and train key skills with a practical, immersive solution. See how 2100 turns traditional training into real results.