What 2100 is about
In 2100, you travel forward in time to start from zero at a huge corporation. The goal? Becoming the company's CEO. And there's only one way up: your customers. Your success, or failure, depends on how well you listen to them, help them and take care of them.
Ahead of you are 27 customer service situations based on real life, from the easy ones to the tricky ones: customers who don't feel heard, who want a solution instead of a no, or who simply lose their temper. Each one tests your empathy, initiative, proactive engagement and conflict management.
The simulator recreates these situations so you can practice in a safe environment at no cost, with personalized feedback along the way. You'll also see why ratings and customer reviews on social media matter so much. Customer service training that feels like a sci-fi adventure.
What you'll learn
- How to handle 27 real-life customer service situations with confidence.
- Active listening techniques and how to tailor solutions to each customer.
- How to deal with difficult customers: handling conflict, staying calm and conveying reassurance.
- Business acumen, and how to become an expert in your products.
- Why ratings and customer reviews on social media matter.
- How to stay positive and work under pressure.
Course outline
- Level1
Module I: I am the customer
Keys to understanding customers and why being proactive makes the difference.
- Level2
Module II: Be pleasant to me
What goes wrong in poor service, and how to build empathy and trust.
- Level3
Module III: Listen to me
Active listening techniques to understand what your customer really needs.
- Level4
Module IV: Don't tell me "NO"
Adapting to the customer, proposing solutions and communicating better.
- Level5
Module V: Exceed my expectations
Caring for customers, solving problems and helping while striving for excellence.
- Level6
Module VI: When I get mad…
Handling conflict effectively while staying calm and reassuring.
- Level7
Module VII: Know your product
Business acumen and the keys to becoming an expert in your products.
- Level8
Module VIII: Be positive
How to avoid negativity, work under pressure and follow 9 essential rules for staying positive.
How it plays
A futuristic adventure
Storytelling with a clear goal: go from starting at zero to running the company.
Customer service simulator
Recreates situations close to real life so you can practice in a safe setting at no cost.
27 real-life situations
Varied cases covering up to 17 skills, from empathy to decision-making.
Personalized feedback
You always know what went well and what you can improve.
Rankings, levels and badges
Gamification that keeps motivation high all the way to the CEO's office.
Who it's for
- Customer service staff in offices and points of sale, telephone operators and hotel and event reception teams.
- Sales and post-sales teams, customer experience, marketing and communication profiles.
- Customer service managers and anyone in management who needs to understand how service affects the company.
FAQ
How long does 2100 take and how is it played?
About 2 hours. It's played online: all you need is a device with an internet connection.
Can it be integrated into our LMS?
Yes. Play it on the Game Strategies platform or add 2100 as another solution in your LMS (Cornerstone, Moodle, SAP SuccessFactors…), and track each learner's and group's progress in real time.
Does 2100 cover dealing with difficult customers?
Yes. A whole module focuses on conflict: you practice situations with angry customers in the simulator and learn techniques to stay calm, convey reassurance and move the conversation toward a solution.
Is it customer service training for employees at every level?
Yes. It's designed for anyone in direct contact with customers, from pre-sales to post-sales, face to face, by phone or by email, and for managers who need to understand the impact of customer service.
Which languages is it available in?
Spanish, English, French, German, Portuguese, Italian, Dutch, Russian, Turkish, Arabic, Chinese and Korean.
Shall we play?
Tell us what your team needs to practice and, in a personalized demo, we'll show you the solution that will make the biggest impact on your organization.