The Ritz Hotel's challenge
With the arrival of its new company, the Ritz Hotel faced a training challenge that really mattered: making sure every colleague knew, and lived, the company's values, pillars, mission and vision.
The usual way was to sit the team in a room for hours and explain it all. The training team wanted something people would actually remember.
- Reach the whole team with a message that really mattered.
- Avoid hours of explanations in a meeting room.
- Make the values stick, not stay on a slide.
The solution
The hotel chose an onboarding video game built around those goals. The idea was for it to be not just innovative, but more powerful than traditional training.
The game has a fun side that connects with emotion. People laughed, got annoyed, got moved, and that kept them playing, learning and enjoying the whole process.
Ritz Hotel on video
In their own words
The vast majority of colleagues said: what a difference compared with sitting in a room for hours while someone explains the values, the pillars, the mission and the vision.
It has a fun side that connects with emotion. Nothing sticks like something connected to an emotion.
Many told me: it's a way to learn without realising it, a fun way to learn. We had a great time learning.
We thought a video game built around those goals could be not only innovative but more powerful. And it was.
The results
The vast majority of the team noticed the difference compared with spending hours in a room hearing about the company's values.
Many put it the same way: a fun way to learn without even realising it. For the training team, the video game turned out to be as powerful as they had hoped.
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