ResMed's challenge
ResMed, a bio-pharma-healthcare company, wanted to strengthen the core skills of its A Players, its high-performing sales team: negotiation, time management and leadership, while also reinforcing key company values.
Timing mattered. The goal was to start the new fiscal year with a well-prepared, efficient team, ready to go after its commercial targets with practical tools it could use from day one. ResMed wanted more productivity and sales efficiency, but also more motivation and healthy competition within the team.
- Sharpen negotiation, time management and leadership in a team that already performs.
- Get the team ready and efficient for the start of the new fiscal year.
- Give salespeople practical tools they can apply to their targets right away.
- Boost motivation and healthy competition within the team.
The solution
ResMed rolled out the Game Strategies catalog over four months, with the experience tailored to its challenge: hands-on learning and healthy competition within the team.
The dynamic had three stages. First, onboarding meetings to set goals. Then a kick-off for each game, with follow-up and support while the team played. Finally, closing sessions to review results and key learnings. After every game, the team held internal feedback sessions to share insights and experiences, so what one person learned in a game benefited everyone.
In their own words
The training delivered tangible value to day-to-day performance and reinforced a culture of continuous improvement.
Learning by playing, competing while growing, and improving together: that sums up our experience with Game Strategies.
The results
The scores leave no room for doubt: an NPS of 100, the top of the scale, 100% applicability and 100% of participants who would play again. In daily work, the team gained efficiency and productivity, applied negotiation and time management techniques immediately, and healthy competition drove both learning and collaboration.
The project changed how ResMed trains its sales team. Training stopped being a one-off activity and became a strategic lever for growth and sustainable performance, with a culture of continuous improvement built into the team.
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