Bombardier's challenge
Canada-based Bombardier is considered the world leader in railway equipment and one of the biggest aircraft manufacturers in the world. To stay on top, it launched a functional skills program as part of its strategic plan: boosting workforce performance and competitiveness through non-technical skills.
The context wasn't easy. The average age of the workforce is just 27, and Millennials expect a different way of learning. On top of that, classroom sessions were almost impossible because of geographic dispersion and packed schedules. The business area was explicit: it needed flexible training, with the quality of classroom learning but delivered as e-learning, where each employee could self-assess and set their own pace.
- Adapt training to a Millennial workforce with an average age of 27
- Keep the quality of classroom training in an e-learning format
- Overcome geographic dispersion and packed schedules
- Offer full flexibility: employees choose when and at what pace they learn
The solution
Bombardier looked for a methodology that broke with everything it had done before and chose Triskelion, Game Strategies' time management simulator: an online course in video game format to build organizational effectiveness, meaning personal productivity, time management, organization, planning and coordination.
With quality content, an advanced simulator and gamification techniques, Triskelion also answered the other challenges. The video game, a bet on new technologies, suited the new generation; simulated real cases let people practice and rehearse with classroom-level quality; individual dashboards let each learner track their progress; and access from any PC, tablet or smartphone with an internet connection meant everyone could train whenever and wherever they wanted.
The games they played
Bombardier on video
In their own words
The response to the course has been very positive, to the point where we have identified cases in which the employee has invested time of his private life to complete the training.
The flexibility guaranteed by this methodology, within a constantly changing environment, and the commitment to experiential learning shows that we are facing one of the most effective training methods with a real impact on the strategic results of the company.
The results
The program involved 170 employees and delivered results that surprised even the company. To measure business impact, Bombardier tracked a strategic indicator: service level agreements (SLA), the contract signed with each client before a project can start. SLAs closed in more than 5 days fell by 4% and those closed in less than 2 days rose by 2%, all while the number of new projects was growing.
On the job, 92% say they are applying what they learned. And engagement improved considerably: a 97% completion rate, 90% who would take the course again and even employees who used their own free time to finish it. All with 40% savings in training costs per employee.
Every number
- 40%savings in training costs per employee
- 97%completion rate
- 92%apply the skills learned in their jobs
- 90%would take the course again
- −4%service level agreements (SLA) closed in 5+ days
- +2%service level agreements (SLA) closed in under 2 days
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