What The Airport is about
Larastad Airport wants to host the International Smart Cities Expo, and the job of transforming it lands on Nina, its Project Manager. It's the biggest challenge of her career, with no room for emergency landings.
Luckily, she isn't flying solo. Alenka, a mentor she never saw coming, shows her that the project's success hinges on how the team communicates: on building a feedback culture with the SBI model, through clear, bold and emotionally safe conversations.
You travel alongside Nina and train the same skills in the game's simulators: you prepare sessions, decide when, who and how to ask for feedback, take it without getting defensive and give it using the SBI model. Because good leadership can be the difference between staying grounded and making history.
What you'll learn
- What the SBI model is and how to follow its steps to give clear, objective and actionable feedback.
- When, who and how to ask for feedback strategically, using the right formal channels.
- How to receive feedback with a growth mindset: manage your emotions, listen actively and ask clarifying questions.
- How to prepare a feedback session with a clear purpose and the conditions for emotional safety.
- How to reinforce positive behaviors and point out areas for improvement with specific expectations.
- How to handle feedback conversations with emotions, different communication styles and the team's psychological safety in mind.
Course outline
- Level1
Feedback culture through the SBI model
What a feedback culture looks like and how the SBI model supports it.
- Level2
Steps of the SBI model
The structure that turns an opinion into objective, actionable feedback.
- Level3
Best practices for asking for feedback
When, who, how and through which channel.
- Level4
Best practices for preparing feedback
The purpose of the conversation, the SBI elements and emotional safety.
- Level5
Best practices for receiving feedback
Growth mindset, active listening and clarifying questions.
- Level6
Best practices for giving feedback
Reinforce what works and flag what needs to improve, clearly.
How it plays
Next stop: the Expo
Nina and Alenka's story at Larastad Airport gives context, and stakes, to every conversation.
In-game simulators
Practice SBI feedback and good communication habits in workplace situations.
Feedback on areas for improvement
A game about feedback that gives you feedback: practice stress-free and see what to polish.
Rankings, levels and badges
Gamification keeps learners engaged from start to finish.
Who it's for
- Any professional who wants to ask for, receive and give feedback more effectively.
- People who want to communicate with more clarity and regulate their emotions in tricky conversations.
- Leaders and teams who want to build a mature, collaborative and safe feedback culture.
FAQ
What is the SBI feedback model?
A way to structure feedback in three parts: the Situation, the observed Behavior and its Impact. It keeps your message clear, objective and actionable. In The Airport you learn its steps and practice them in the game's simulators.
How do you ask for feedback at work?
Strategically: pick the right moment, the right person and the right approach, and use the appropriate formal channels. The Airport has a block on best practices for asking for feedback and another on receiving it with a growth mindset.
How long does The Airport take?
About 1 hour. It's played online: all you need is a device with an internet connection. It's available in English, Spanish and French.
Can we integrate it into our LMS?
Yes. Play it on the Game Strategies platform or add it as another course in your LMS (Cornerstone, Moodle, SAP SuccessFactors, etc.), and follow each learner's and group's progress in real time.
More communication games
Shall we play?
Tell us what your team needs to practice and, in a personalized demo, we'll show you the solution that will make the biggest impact on your organization.