Solve the mystery of productive efficiency in only five minutes
In economics, productive efficiency – or technical efficiency – is reached when no more quantity of a product can be reached without sacrificing the production of another. If we apply this concept to productivity in the workplace we end up with the well-known 80/20 rule associated to the Pareto principle, developed in the late 19th […]
How to hold a sales workshop without bringing your entire team for a meeting
All sales workshops are set up to train sales and marketing teams how to best use certain methods, techniques and skills to foster sales and customer loyalty. Workshops no doubt require a solid practical base, in which regard role dynamics and similar methods are commonly used to gain practical experience in sales processes. In this […]
The best-kept secret for learning leadership and overcoming your fear of making mistakes
Reciting a list of the surefire steps isn’t the best approach to learn leadership, since each leader’s personality is an instrumental factor in shaping a leadership style and therefore not all guides work the same for every leader. We can, however, identify three basic concepts behind any effective leadership, though we should nevertheless bear the […]
Is Democratic Leadership Effective?
Democratic leadership, also known as participative leadership, is a type of leadership style in which members of the group take a more participative role in the decision-making process. Democratic leaders are characterized for allowing all members of their teams to share their ideas, who also share the decision-making responsibilities. Democratic leaders focus on quality rather […]
5 companies with effective welcome programs
The employee hiring process is only halfway done when the selected candidate accepts the offer. Appropriate company integration during the first days or weeks is vital for the new hire and company alike. In this regard, having an optimum onboarding program in place is, more often than not, the deciding factor in terms of whether […]
5 factors with an impact on labor productivity
Factors influencing labor productivity include human capital (skills, training, commitment), physical capital (technology, machinery, equipment), management practices (organization, supervision, work setting), and external factors (such as economic conditions, government policies, and environmental influences like weather). Enhancing these elements, like investing in better equipment, providing employee instruction, and fostering a positive workplace environment, can lead to […]
5 most common mistakes in developing training programs
Everyone understands the importance of a successful and engaging training program. If properly implemented, it reinforces critical skills and knowledge to build morale leading to an overall positive impact on the company. Often times; however, training programs fall short of reaching these goals whether it be for lack of time, limited resources, or poor execution. […]
El Gamelearn Summit 2018 ofrece las mejores experiencias en formación con videojuegos
El pasado 31 de mayo y 1 de junio se celebró en Madrid la primera edición del Gamelearn Summit, un evento que recogió las mejores experiencias en la utilización de videojuegos para la formación corporativa. Compañías como LG, Kiabi, CaixaBank Consumer Finance, Sanitas, Sareb, Phone House o Accor Hotels explicaron con ejemplos concretos y todo […]
6 conseils pour former les employés d’un centre d’appels au service clients
Dispenser une formation en service clients aux employés d’un centre d’appels est un véritable casse-tête pour une entreprise. En raison de son importance pour répondre aux requêtes et aux questions des clients, ou encore pour capter de nouveaux comptes, il est fondamental que les employés sachent se mettre à la place de leur interlocuteur et […]
A step-by-step guide to developing a company staff training program
Staff training programs are vital to any successful company. All companies need to have top professionals, support them in their development, and equip them with the necessary tools and skills to best perform in their roles. This is particularly true in today’s technologically changing times. There are numerous benefits to implementing staff training programs. On […]