5 companies with effective welcome programs
The employee hiring process is only halfway done when the selected candidate accepts the offer. Appropriate company integration during the first days or weeks is vital for the new hire and company alike. In this regard, having an optimum onboarding program in place is, more often than not, the deciding factor in terms of whether […]
5 factors with an impact on labor productivity
Factors influencing labor productivity include human capital (skills, training, commitment), physical capital (technology, machinery, equipment), management practices (organization, supervision, work setting), and external factors (such as economic conditions, government policies, and environmental influences like weather). Enhancing these elements, like investing in better equipment, providing employee instruction, and fostering a positive workplace environment, can lead to […]
5 most common mistakes in developing training programs
Everyone understands the importance of a successful and engaging training program. If properly implemented, it reinforces critical skills and knowledge to build morale leading to an overall positive impact on the company. Often times; however, training programs fall short of reaching these goals whether it be for lack of time, limited resources, or poor execution. […]
El Gamelearn Summit 2018 ofrece las mejores experiencias en formación con videojuegos
El pasado 31 de mayo y 1 de junio se celebró en Madrid la primera edición del Gamelearn Summit, un evento que recogió las mejores experiencias en la utilización de videojuegos para la formación corporativa. Compañías como LG, Kiabi, CaixaBank Consumer Finance, Sanitas, Sareb, Phone House o Accor Hotels explicaron con ejemplos concretos y todo […]
6 conseils pour former les employés d’un centre d’appels au service clients
Dispenser une formation en service clients aux employés d’un centre d’appels est un véritable casse-tête pour une entreprise. En raison de son importance pour répondre aux requêtes et aux questions des clients, ou encore pour capter de nouveaux comptes, il est fondamental que les employés sachent se mettre à la place de leur interlocuteur et […]
A step-by-step guide to developing a company staff training program
Staff training programs are vital to any successful company. All companies need to have top professionals, support them in their development, and equip them with the necessary tools and skills to best perform in their roles. This is particularly true in today’s technologically changing times. There are numerous benefits to implementing staff training programs. On […]
6 tips for training call center customer service employees
Training call center customer service employees can be a headache for every company. Due to the focus on meeting user requests, answering questions, and opening new accounts, it is essential that these employees put themselves in the customer’s shoes and know how to respond to their needs. To help you with this mission, we’re offering […]
How to prepare the perfect launch for a video game training in your company
The way you present and launch a game-based learning program to your staff will be vital for its success, especially if it is in a format that is new to the company. A good launch event (that explains why it is important to take the course and aligning it with the interests of your organization) […]
The GDPR has arrived: 6 ideas for training up your employees
Although the GDPR (General Data Protection Regulation) brings with it a number of challenges for companies, one of the most important concerns is employee training. If your employees don’t know the key points of the new legislation, they’re unlikely to be able to follow it and respect the rights of European citizens, which can result […]
New General Data Protection Regulation (GDPR): 5 actions to take in human resources
The new European Union data protection regulation, known by its acronym GDPR, will enter into force on May 25, 2018, and this involves major changes for all companies that store the data of European citizens. This General Data Protection Regulation affects practically all company departments, particularly human resources. If you are a professional in the […]