What will you learn?
- Focus your attention: develop the ability to concentrate on different interlocutors and understand their needs.
- Identify listening errors: learn to recognise the signs that you are not listening properly.
- Practice active listening in challenging situations: test your skills in real-life scenarios such as meetings, negotiations or conflict situations.
What does the course include?
- 6 interactive lessons: learn in a fun and dynamic way with case studies and exercises.
- 6 real-life situations: face different challenges that will test you as a leader.
- Downloadable material: guides, templates and additional resources to deepen your learning.
Who is this course for?
- Leaders and managers: improve your ability to lead teams, delegate tasks and resolve conflicts.
- Customer service professionals: offer exceptional customer service and increase customer satisfaction.
- Anyone who wants to improve their communication skills: develop stronger and more positive relationships in your personal and professional life.
How long does the course take?
The course has an estimated duration of 1.5 hours, which you can distribute at your own pace.
What will this course consist of?
- Practical learning: through simulations and real cases, you will be able to put active listening techniques into practice in different situations.
- Theory and examples: you will learn the basics of active listening and discover examples of how to apply it in your daily life.
- Continuous assessment: your progress will be assessed through exercises and questionnaires.
Why choose this course?
- Innovative methodology: learn in a fun and effective way with the game-based learning method.
- Practical content: develop skills that you can apply immediately in your work and personal life.
- Tangible results: improve your active listening, communication and leadership skills.
Why is this course the best course for your company?
- Improves internal communication: fosters collaboration, teamwork and conflict resolution.
- Increases customer satisfaction: provides exceptional customer service and improves customer loyalty.
- Develop exceptional leaders: drive your company’s growth with leaders who actively listen to and motivate their teams.
