What KAOS is about
KAOS are rising stars on the European rock scene, one step away from their big break: opening for the legendary Gravity Fighters. But with a week to go before the concert, internal conflicts threaten to blow the whole thing up.
Oliver, their manager, has to step in and turn the tension into agreements. Set the rules, listen to every side, agree on a solution and make it stick: the band's survival and success depend on how he handles it.
In KAOS you practice conflict resolution in the game's simulators, in a safe, stress-free environment, and get feedback on your areas for improvement.
What you'll learn
- An effective method for managing and resolving conflicts, from start to finish.
- The keys to addressing a conflict and mediating between parties.
- How to create a climate of trust that makes resolution easier.
- Strategies to reach a mutually agreed solution and lasting commitment.
- Criteria to identify and prevent future conflicts at work.
Course outline
- Level1
The key issues in the conflict
What's behind a clash and how to approach it.
- Level2
Setting the rules of the game
Clear ground rules so the conversation doesn't spiral.
- Level3
Listening to all sides
Every version matters, and mediation starts with understanding them.
- Level4
Agreeing on a solution
Moving from confrontation to consensus.
- Level5
Ensuring a commitment to the solution
Making sure the agreement is kept, and lasts.
- Level6
Minimizing sources of conflict
Spotting early what could trigger the next one.
How it plays
Rock and drama
Storytelling with a band on the verge of splitting up and a concert that can't go wrong.
Game simulators
Practice conflict management by making decisions in a safe, stress-free environment.
Feedback on areas for improvement
See what you did well as a mediator and what to improve.
Rankings, levels and badges
Gamification that makes learning a different, fun experience.
Who it's for
- Professionals from any background within the organization.
- Managers and team leads responsible for managing teams.
- Anyone who needs a practical method to mediate and prevent conflicts at work.
FAQ
How long does KAOS take, and how is it played?
About 45 minutes. It's played online, on any device with an internet connection.
Can we add it to our LMS?
Yes. Play it on the Game Strategies platform or add it as one more course in your LMS (Cornerstone, Moodle, SAP SuccessFactors…), and track each learner's and group's progress in real time.
Conflict management training or conflict resolution training: what's the difference?
Resolution focuses on closing a specific conflict with an agreement; management goes further, adding mediation, lasting commitment and prevention. KAOS covers both.
How do you resolve conflicts at work?
With a method: understand the key issues, set the rules, listen to all sides, agree on a solution and secure commitment. That's exactly the path you practice in KAOS.
More people management games
Shall we play?
Tell us what your team needs to practice and, in a personalized demo, we'll show you the solution that will make the biggest impact on your organization.