Synopsis
Join José Gabriel on a wild adventure through Mexico City to get his hands on a prized Christmas dish. The outcome of Christmas Eve will depend on his ability to deal with conflict, communicate assertively and say ‘no’ with conviction.
Goals
- Learn how to deal with conflicts in an assertive way.
- Apply the four-step method to formulate strong messages.
- Say ‘no’ when necessary, and stick to it.
Course material
- 3 interactive lessons
- 5 real-life cases
- Rudolph the reindeer!
