6 tips for training call center customer service employees
Training call center customer service employees can be a headache for every company. Due to the focus on meeting user requests, answering questions, and opening new accounts, it is essential that these employees put themselves in the customer’s shoes and know how to respond to their needs. To help you with this mission, we’re offering […]
How to prepare the perfect launch for a video game training in your company
The way you present and launch a game-based learning program to your staff will be vital for its success, especially if it is in a format that is new to the company. A good launch event (that explains why it is important to take the course and aligning it with the interests of your organization) […]
The GDPR has arrived: 6 ideas for training up your employees
Although the GDPR (General Data Protection Regulation) brings with it a number of challenges for companies, one of the most important concerns is employee training. If your employees don’t know the key points of the new legislation, they’re unlikely to be able to follow it and respect the rights of European citizens, which can result […]
New General Data Protection Regulation (GDPR): 5 actions to take in human resources
The new European Union data protection regulation, known by its acronym GDPR, will enter into force on May 25, 2018, and this involves major changes for all companies that store the data of European citizens. This General Data Protection Regulation affects practically all company departments, particularly human resources. If you are a professional in the […]
The New General Data Protection Regulation (GDPR): a definitive guide for training and development professionals
The new European Union data protection law (General Data Protection Regulation, GDPR) is already here and will directly affect those responsible for training and development. When it enters into force on May 25, 2018, all companies will have to implement new measures for data auditing, protection, security, and management; not only for their European customers, […]
Las 6 mejores apps de formación y desarrollo (al menos una te sorprenderá)
Cada vez más, los empleados utilizan las mejores apps de formación y desarrollo para seguir avanzando en sus carreras profesionales. Si durante décadas la formación se realizaba en el aula y más recientemente en los ordenadores, en la actualidad (y en el futuro) todo apunta a que una parte importante de los nuevos conceptos y […]
Top 6 training and development apps (at least one will surprise you)
Employees are increasingly using the top training and development apps to continue advancing their careers. For decades, training was carried out in the classroom and, more recently, on computers; but today (and in the future) everything points to a significant number of new concepts and skills being learned on our smartphones or tablets. To do […]
8 tips for using b-learning in corporate training programs
B-learning (or blended learning) is emerging as one of the newest trends in the corporate training world. A combination of classroom learning and online courses (or any other digital resource), it is achieving great results by using the best of each methodology. More and more often, companies are not asking whether they should offer b-learning, […]
8 consejos para utilizar el b-learning en la formación corporativa
El b-learning (en inglés, blended learning) se está abriendo paso como unas de las nuevas tendencias en el mundo de la formación corporativa. Su combinación de clases presenciales y cursos online (o cualquier otro recurso digital) está obteniendo grandes resultados al utilizar lo mejor de cada metodología. Cada vez más, las empresas no se preguntan […]
7 benefits of using b-learning for corporate training
B-learning (or blended learning) is now recognized as one of the best employee training methods in use today and is, therefore, being used in more and more companies around the world. The combination of classroom sessions and online courses (or any other digital resource) offers students a more enriching, varied, and effective experience. The key […]