Customer service course for companies who want to sell more
More than 5000 satisfied customers worldwide
Train your teams for the future of customer care
Motivate your team, reduce turnover
Lack of motivation and practical training increases turnover in customer service.
2100 trains real skills in a safe and fun environment, improving confidence, engagement and a sense of progress.
A motivated team attends better… and stays longer.
More quality, more sales
Satisfied customers not only repeat: they also buy more.
2100 improves the customer experience by working on empathy, resolution, communication and commercial orientation.
Your team learns to turn every interaction into a loyalty and sales opportunity.
Training you can measure and improve
Investing in training without measuring results is a blind bet.
With 2100 you have full visibility: progress per person, modules completed, strengths and areas for improvement.
Make data-driven decisions and optimize the impact of your training.
Why choose 2100?
Who is the target audience?
Customer Service, After Sales and Call Center teams.
Commercial, Marketing and Communication Departments.
Personnel in direct contact with customers: in stores, reception, hotels or events.
Tele-operators and support agents by phone or email.
Customer Service and Training Managers.
What problems does it solve?
- Dissatisfied customers due to lack of empathy and resolution.
- High turnover due to lack of motivation and real practice.
- Training that is not very applicable and far removed from day-to-day life.
- Difficulty in measuring results and progress.
How is this course different?
- Gamified training: your team learns with an interactive, immersive and fun video game.
- Experiential learning: participants practice, fail, repeat and improve in a safe environment.
- Total flexibility: accessible from any device, self-paced and compatible with any LMS for easy integration.
Benefits
Quality customer service builds customer and team loyalty. 2100 works on employee motivation, safety and empowerment.
Well-served customers are returning customers... and they buy more. 2100 empower key business skills from the point of care.
The combination of video game and AI simulations allows training soft skills in a safe, realistic and fun environment.
Track your team's progress in real time. Identify weaknesses, define improvement plans and measure the impact of your training.
Beyond customer service
Discover our solutions for Role Plays with AI, training video games and gamified incentive programs.
Ready to transform your customer service training?
Motivate your team, improve customer experience and train key skills with a practical and immersive solution. Discover how 2100 transforms traditional training into real results.
