5 critical customer service mistakes in the classic movie Love Actually
The beauty of movies is identifying with the situations our favorite characters live through in a film. They are a slice of real life. In Love Actually, the romantic comedy directed by Richard Curtis, we see many different situations we’re all too familiar with, especially during the holiday season. Here we’ve compiled 5 classic customer […]
6 conseils pour former les employés d’un centre d’appels au service clients
Dispenser une formation en service clients aux employés d’un centre d’appels est un véritable casse-tête pour une entreprise. En raison de son importance pour répondre aux requêtes et aux questions des clients, ou encore pour capter de nouveaux comptes, il est fondamental que les employés sachent se mettre à la place de leur interlocuteur et […]
6 tips for training call center customer service employees
Training call center customer service employees can be a headache for every company. Due to the focus on meeting user requests, answering questions, and opening new accounts, it is essential that these employees put themselves in the customer’s shoes and know how to respond to their needs. To help you with this mission, we’re offering […]
4 must-read customer service articles
Customer service is vitally important for any business. How will your business survive if you don’t have customers? These four articles will help you understand all the secrets of customer service and enable you to improve the way in which your employees treat your customers: 1 – The ultimate guide to improving customer service in […]
6 secrets about customer service training that will boost your team’s results
If you are looking to improve your company’s customer service training, this article is for you. While training and preparing your employees is clearly the first step taken by a good management team, it is nevertheless advisable to focus on what type of training they need and how to implement it. Below we will give […]
The ultimate guide to improving customer service in your company
Without customers… what kind of a company would you have? It may seem obvious, but the customer (the person who buys our products or services) should be the number one priority for any business. Unfortunately, this has not always been the case and it is only recently that companies have begun to talk about “customer-centric” […]
Providing a course on customer care is not enough; your team needs to practice what they’ve learned
The variety of training programs on offer is endless. We have at our fingertips thousands of courses on every conceivable topic and for all kinds of people. This is also the case with customer care: there are a host of courses on offer, but how many actually allow you to practice what you’ve learned? While […]
9 customer care strategies that will make your business grow
Designing customer care strategies that make our business grow is vital if we are to make sure our project is successful and if we want to increase our portfolio of contacts. Knowing these skills will also help us to retain our current customers, leaving our competitors wallowing in our wake. These are the 9 customer […]
4 Tips to Improving your Customer Service Skills
Taking care of the customer service program of your company means to look after your customers, and thus to ensure the present and future success of your organization. These are 4 key tips to improving your customer service skills: 1. Develop the customer service skills of your team Make sure your department specialized in dealing […]
4 Keys to Acting With Empathy in Customer Service
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated by our brand to the general public. These are the 4 keys to acting with […]
