What will you learn?
- To know empathy in depth: definition, types and its importance in the business environment.
- Developing empathy: strategies to connect emotionally with colleagues, customers and stakeholders.
- Applying empathy in everyday life: techniques to improve communication, collaboration and conflict resolution.
- Building strong relationships: fostering trust, respect and collaboration within the team.
What does the course include?
- 3 interactive lessons: an engaging and dynamic learning journey that will allow you to put what you have learned into practice.
- 6 case studies: real situations from the business world to apply empathy techniques.
- Additional resources: supplementary material to deepen your knowledge and broaden your understanding of the topic.
Who is this course for?
- Professionals from any area: leaders, managers, employees, entrepreneurs and anyone who wants to improve their interpersonal relationships in the workplace.
- Work teams: seeking to improve communication, collaboration and performance.
- Companies: who wish to foster a work culture based on empathy, inclusion and respect.
How long does the course take?
The course has an estimated duration of 1.5 hours, which you can distribute at your own pace.
What does “Gourmet” consist of?
- Practical learning: through simulations, games and case studies, you will put empathy into practice in real situations in the business world.
- Innovative methodology: the course uses gamification and storytelling techniques to make learning an engaging and memorable experience.
- Relevant content: theory, examples and practical tools to apply empathy effectively.
Why choose this course?
- Improves communication and teamwork: empathy enables a better understanding of the needs and perspectives of others, which facilitates communication and collaboration.
- Increases productivity and performance: an empathetic team is more motivated, creative and efficient.
- Encourages innovation and creativity: empathy enables the generation of new ideas and solutions to problems from different perspectives.
- Improved customer satisfaction: by understanding customers’ needs, more personalised and satisfactory products and services can be offered.
- Build a positive work culture: empathy creates a more pleasant, inclusive and respectful work environment.
Why is this course the best for your company?
- Business-specific content: the course focuses on the specific needs and challenges of the world of work
- Effective and proven methodology: the course has been designed by experts in learning and organisational development to ensure its effectiveness.
- Tangible results: the course offers practical tools that can be applied immediately to improve empathy at work.
- Flexible format: the course can be taken online, at your own pace, making it accessible to all employees.
