{"id":145264,"date":"2022-02-04T11:14:14","date_gmt":"2022-02-04T10:14:14","guid":{"rendered":"https:\/\/gamestrategies.io\/videojuego\/2100-cours-sur-le-service-clients-pour-les-entreprises\/"},"modified":"2025-09-22T13:28:27","modified_gmt":"2025-09-22T11:28:27","slug":"2100-cours-sur-le-service-clients-pour-les-entreprises","status":"publish","type":"videojuegos","link":"https:\/\/gamestrategies.io\/fr\/catalog\/2100-cours-sur-le-service-clients-pour-les-entreprises\/","title":{"rendered":"2100 : service clients"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"145264\" class=\"elementor elementor-145264 elementor-129176\" data-elementor-post-type=\"videojuegos\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26ee3831 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26ee3831\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35a94271\" data-id=\"35a94271\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16aa5684 e-flex e-con-boxed e-con e-parent\" data-id=\"16aa5684\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eb9d93 e-con-full e-flex e-con e-child\" data-id=\"eb9d93\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-841a2d2 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"841a2d2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"734\" src=\"https:\/\/gamestrategies.io\/wp-content\/uploads\/2022\/02\/grupo_2100_-1024x940.png\" class=\"attachment-large size-large wp-image-151775\" alt=\"\" srcset=\"https:\/\/gamestrategies.io\/wp-content\/uploads\/2022\/02\/grupo_2100_-1024x940.png 1024w, https:\/\/gamestrategies.io\/wp-content\/uploads\/2022\/02\/grupo_2100_-300x275.png 300w, https:\/\/gamestrategies.io\/wp-content\/uploads\/2022\/02\/grupo_2100_-768x705.png 768w, https:\/\/gamestrategies.io\/wp-content\/uploads\/2022\/02\/grupo_2100_.png 1168w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cc90d46 e-con-full e-flex e-con e-child\" data-id=\"5cc90d46\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8be696e elementor-widget elementor-widget-heading\" data-id=\"8be696e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Synopsis\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2a6b9 elementor-widget elementor-widget-text-editor\" data-id=\"4a2a6b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em data-start=\"68\" data-end=\"74\">2100<\/em> est un simulateur immersif de service clients qui vous propulse dans un futur o\u00f9 vous d\u00e9butez au bas de l\u2019\u00e9chelle d\u2019une grande entreprise. En r\u00e9solvant 27 situations r\u00e9alistes, vous d\u00e9veloppez 17 comp\u00e9tences cl\u00e9s comme l\u2019empathie, la gestion des conflits ou la communication. Votre objectif : gravir les \u00e9chelons jusqu\u2019\u00e0 devenir pr\u00e9sident, en mettant toujours le client au centre de vos priorit\u00e9s.<\/p><p><a style=\"color: #27aaf0; text-decoration: underline;\" href=\"http:\/\/game-learn.com\/mkt\/qualiopi\/PDF_2025\/2100-V3-fr.pdf\" target=\"_blank\" rel=\"noopener\">Voir programme de formation<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef61c46 elementor-widget elementor-widget-text-editor\" data-id=\"3ef61c46\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><a title=\"\" href=\"https:\/\/vimeo.com\/189121477\" target=\"_blank\" rel=\"noopener\">Voir la bande-annonce.<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f8214 elementor-widget elementor-widget-heading\" data-id=\"31f8214\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu'allez-vous apprendre ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ac814 elementor-widget elementor-widget-text-editor\" data-id=\"f7ac814\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"wp-block-list\"><li>Vous d\u00e9velopperez votre sens des <em>affaires gr\u00e2ce<\/em> \u00e0 une communication efficace avec votre client\u00e8le.<\/li><li>Vous am\u00e9liorerez vos comp\u00e9tences en mati\u00e8re d\u2019empathie, d\u2019initiative, de proactivit\u00e9 et de gestion des conflits.<\/li><li>Vous apprendrez \u00e0 analyser les <em>\u00e9valuations<\/em> et les avis des clients sur les r\u00e9seaux sociaux pour prendre des d\u00e9cisions strat\u00e9giques<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-460c97d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"460c97d3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-795b201e\" data-id=\"795b201e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-32c6972e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32c6972e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3bce9967\" data-id=\"3bce9967\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1d789b e-flex e-con-boxed e-con e-parent\" data-id=\"1e1d789b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f97ec68 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3f97ec68\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\" ti-pencil-alt\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-752dd90d elementor-widget elementor-widget-heading\" data-id=\"752dd90d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Que comprend le cours ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36ba27b3 elementor-widget elementor-widget-text-editor\" data-id=\"36ba27b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>8 le\u00e7ons interactives qui vous plongeront dans un parcours d\u2019apprentissage pratique.<\/li>\n<li>26 situations r\u00e9elles con\u00e7ues pour stimuler l\u2019application de vos comp\u00e9tences.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-69ef34ab\" data-id=\"69ef34ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6034a94a e-flex e-con-boxed e-con e-parent\" data-id=\"6034a94a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd4461 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"dbd4461\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"lnr lnr-users\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a51aaf8 elementor-widget elementor-widget-heading\" data-id=\"a51aaf8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 qui s'adresse ce cours ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7388a896 elementor-widget elementor-widget-text-editor\" data-id=\"7388a896\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Professionnels souhaitant am\u00e9liorer leurs comp\u00e9tences en mati\u00e8re de service clients et progresser dans leur carri\u00e8re.<\/li>\n<li>Entreprises souhaitant optimiser leur service clients et am\u00e9liorer le niveau de satisfaction de leurs clients.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-44457ef8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44457ef8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1e913245\" data-id=\"1e913245\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bc70af1 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"2bc70af1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/gamestrategies.io\/fr\/demander-une-demo-personnalisee\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ce jeu m'int\u00e9resse<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4750da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4750da\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-779f84e7\" data-id=\"779f84e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-68c40116 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"68c40116\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1f1f8052\" data-id=\"1f1f8052\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16614af7 e-flex e-con-boxed e-con e-parent\" data-id=\"16614af7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e327918 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3e327918\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"lnr lnr-clock\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a49412e elementor-widget elementor-widget-heading\" data-id=\"5a49412e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quelle est la dur\u00e9e du cours ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d526229 elementor-widget elementor-widget-text-editor\" data-id=\"5d526229\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce cours dure 4 heures, que vous pouvez organiser selon votre disponibilit\u00e9 gr\u00e2ce \u00e0 son format en ligne.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-46fae912 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46fae912\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3c0c528c\" data-id=\"3c0c528c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a025cb0 e-flex e-con-boxed e-con e-parent\" data-id=\"a025cb0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49547d51 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"49547d51\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"lnr lnr-bullhorn\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eae2c4f elementor-widget elementor-widget-heading\" data-id=\"6eae2c4f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment se d\u00e9roule cette formation ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c75f5e4 elementor-widget elementor-widget-text-editor\" data-id=\"7c75f5e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"wp-block-list\">\n<li>Notre m\u00e9thodologie innovante de <em>game-based learning<\/em> vous permettra d\u2019apprendre de mani\u00e8re ludique et efficace.<\/li>\n<li>Des simulations r\u00e9alistes vous permettront d\u2019incarner des sp\u00e9cialistes du service clients.<\/li>\n<li>Vous aurez acc\u00e8s \u00e0 des cas pratiques inspir\u00e9s de situations r\u00e9elles du monde des affaires.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b841cc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b841cc1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-316ef94a\" data-id=\"316ef94a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c316c9c elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"6c316c9c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/gamestrategies.io\/fr\/demander-une-demo-personnalisee\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ce jeu m'int\u00e9resse<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7615e995 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7615e995\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35363d5a\" data-id=\"35363d5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a73b0c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a73b0c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6fc776fe\" data-id=\"6fc776fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19943737 e-flex e-con-boxed e-con e-parent\" data-id=\"19943737\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9ee226 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3d9ee226\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"lnr lnr-rocket\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c11e12 elementor-widget elementor-widget-heading\" data-id=\"45c11e12\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi choisir ce cours ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22256115 elementor-widget elementor-widget-text-editor\" data-id=\"22256115\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Ce cours vous aidera \u00e0 acqu\u00e9rir les comp\u00e9tences et les connaissances n\u00e9cessaires pour ma\u00eetriser l\u2019art du service clients.<\/li>\n<li>Il augmentera le niveau de satisfaction de vos clients et am\u00e9liorera la rentabilit\u00e9 de votre entreprise.<\/li>\n<li>Il vous offrira une exp\u00e9rience d\u2019apprentissage unique et m\u00e9morable.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3ec6b1c7\" data-id=\"3ec6b1c7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18ceed6e e-flex e-con-boxed e-con e-parent\" data-id=\"18ceed6e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-493b5974 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"493b5974\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"lnr lnr-briefcase\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebc583f elementor-widget elementor-widget-heading\" data-id=\"ebc583f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi s\u2019agit-il de la meilleure option de formation pour votre entreprise ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-192acf77 elementor-widget elementor-widget-text-editor\" data-id=\"192acf77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Ce cours vous aidera \u00e0 am\u00e9liorer l\u2019image et la r\u00e9putation de votre entreprise.<\/li>\n<li>Il facilitera la fid\u00e9lisation de vos clients et augmentera le taux de r\u00e9tention.<\/li>\n<li>Il vous permettra de r\u00e9duire les co\u00fbts du service clients.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4cb3fecc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cb3fecc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-27e106c2\" data-id=\"27e106c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72319fa0 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"72319fa0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/gamestrategies.io\/fr\/demander-une-demo-personnalisee\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ce jeu m'int\u00e9resse<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a3d5b elementor-widget elementor-widget-text-editor\" data-id=\"44a3d5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>*Prerequis: il n\u2019y a aucun pr\u00e9requis.<br \/>*Nos jeux peuvent ne pas \u00eatre pleinement accessibles \u00e0 toutes les personnes. Si vous avez une condition physique, sensorielle ou cognitive pouvant \u00eatre affect\u00e9e par l\u2019exp\u00e9rience de jeu, n\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0 l\u2019adresse <span style=\"text-decoration: underline;\"><strong><a href=\"mailto:jmoreno@gamestrategies.io\" target=\"_blank\" rel=\"noopener\">jmoreno@gamestrategies.io<\/a><\/strong><\/span> afin d\u2019\u00e9valuer des alternatives ou des solutions d\u2019accompagnement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Synopsis 2100 est un simulateur immersif de service clients qui vous propulse dans un futur o\u00f9 vous d\u00e9butez au bas de l\u2019\u00e9chelle d\u2019une grande entreprise. En r\u00e9solvant 27 situations r\u00e9alistes, vous d\u00e9veloppez 17 comp\u00e9tences cl\u00e9s comme l\u2019empathie, la gestion des conflits ou la communication. Votre objectif : gravir les \u00e9chelons jusqu\u2019\u00e0 devenir pr\u00e9sident, en mettant [&hellip;]<\/p>\n","protected":false},"featured_media":129179,"parent":0,"template":"","class_list":["post-145264","videojuegos","type-videojuegos","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cours sur le service client<\/title>\n<meta name=\"description\" content=\"Int\u00e9grez l&#039;apprentissage par le jeu dans votre entreprise et am\u00e9liorez le service \u00e0 la client\u00e8le de vos \u00e9quipes gr\u00e2ce \u00e0 ce jeu vid\u00e9o de formation. 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