{"id":146141,"date":"2024-01-31T10:39:01","date_gmt":"2024-01-31T09:39:01","guid":{"rendered":"https:\/\/gamestrategies.io\/caso-exito\/phone-house-renforce-son-service-client-avec-un-serious-game\/"},"modified":"2024-11-20T10:27:17","modified_gmt":"2024-11-20T09:27:17","slug":"phone-house-renforce-son-service-client-avec-un-serious-game","status":"publish","type":"caso-exito","link":"https:\/\/gamestrategies.io\/fr\/etude-cas\/phone-house-renforce-son-service-client-avec-un-serious-game\/","title":{"rendered":"Phone House renforce son service client avec un serious game."},"content":{"rendered":"\t\t
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Le client au centre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pour l’entreprise, un bon service client en magasin est essentiel pour maintenir la bonne direction des affaires. L’objectif de la formation \u00e9tait que les managers<\/em> et les employ\u00e9s en magasin comprennent les implications de leurs actions et le protocole corporatif en mati\u00e8re de service client. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir l'\u00e9tude de cas compl\u00e8te<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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4%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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de ventes en plus dans les magasins o\u00f9 la formation a \u00e9t\u00e9 r\u00e9alis\u00e9e.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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13%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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augmentation du NPS attribu\u00e9 par les clients.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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97%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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des employ\u00e9s ayant suivi le cours le jugent applicable.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAcc\u00e9der \u00e0 l'\u00e9tude de cas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Le client au centre Pour l’entreprise, un bon service client en magasin est essentiel pour maintenir la bonne direction des affaires. L’objectif de la formation \u00e9tait que les managers et les employ\u00e9s en magasin comprennent les implications de leurs actions et le protocole corporatif en mati\u00e8re de service client. Voir l’\u00e9tude de cas compl\u00e8te 4% […]<\/p>\n","protected":false},"featured_media":128851,"parent":0,"template":"","class_list":["post-146141","caso-exito","type-caso-exito","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nPhone House renforce son service client avec un serious game.<\/title>\n<meta name=\"description\" content=\"Les employ\u00e9s en magasin ayant suivi la formation ont augment\u00e9 leurs ventes de 4 % et am\u00e9lior\u00e9 l'\u00e9valuation des clients de 13 %.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gamestrategies.io\/fr\/etude-cas\/phone-house-renforce-son-service-client-avec-un-serious-game\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Phone House renforce son service client avec un serious game.\" \/>\n<meta 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