{"id":146121,"date":"2024-01-31T10:39:01","date_gmt":"2024-01-31T09:39:01","guid":{"rendered":"https:\/\/gamestrategies.io\/caso-exito\/phone-house-strengthens-its-customer-service-with-a-serious-game\/"},"modified":"2025-10-01T12:00:46","modified_gmt":"2025-10-01T10:00:46","slug":"phone-house-strengthens-its-customer-service-with-a-serious-game","status":"publish","type":"caso-exito","link":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/","title":{"rendered":"Phone House strengthens its customer service with a serious game"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

The customer at the center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n

For the company, good customer service in stores is essential to keeping the business on the right track. The training objective was for managers<\/em> and store employees to understand the implications of their actions and the corporate protocol for customer service. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tView complete case study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

4%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n

more sales in stores where the training was conducted.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

13%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n

increase in the NPS given by customers.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

97%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n

of the staff who completed the course consider it applicable.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAccess the case study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The customer at the center For the company, good customer service in stores is essential to keeping the business on the right track. The training objective was for managers and store employees to understand the implications of their actions and the corporate protocol for customer service. View complete case study 4% more sales in stores […]<\/p>\n","protected":false},"featured_media":128850,"parent":0,"template":"","class_list":["post-146121","caso-exito","type-caso-exito","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nPhone House strengthens its customer service with a serious game<\/title>\n<meta name=\"description\" content=\"Store employees who completed the training increased their sales by 4% and improved customer ratings by 13%.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Phone House strengthens its customer service with a serious game\" \/>\n<meta property=\"og:description\" content=\"Store employees who completed the training increased their sales by 4% and improved customer ratings by 13%.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/\" \/>\n<meta property=\"og:site_name\" content=\"Game Strategies\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-01T10:00:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gamestrategies.io\/wp-content\/uploads\/2024\/09\/phone-house.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Phone House strengthens its customer service with a serious game","description":"Store employees who completed the training increased their sales by 4% and improved customer ratings by 13%.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/","og_locale":"en_US","og_type":"article","og_title":"Phone House strengthens its customer service with a serious game","og_description":"Store employees who completed the training increased their sales by 4% and improved customer ratings by 13%.","og_url":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/","og_site_name":"Game Strategies","article_modified_time":"2025-10-01T10:00:46+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/gamestrategies.io\/wp-content\/uploads\/2024\/09\/phone-house.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/","url":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/","name":"Phone House strengthens its customer service with a serious game","isPartOf":{"@id":"https:\/\/gamestrategies.io\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/#primaryimage"},"image":{"@id":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/#primaryimage"},"thumbnailUrl":"https:\/\/gamestrategies.io\/wp-content\/uploads\/2024\/09\/phone-house.webp","datePublished":"2024-01-31T09:39:01+00:00","dateModified":"2025-10-01T10:00:46+00:00","description":"Store employees who completed the training increased their sales by 4% and improved customer ratings by 13%.","breadcrumb":{"@id":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/#primaryimage","url":"https:\/\/gamestrategies.io\/wp-content\/uploads\/2024\/09\/phone-house.webp","contentUrl":"https:\/\/gamestrategies.io\/wp-content\/uploads\/2024\/09\/phone-house.webp","width":1000,"height":667},{"@type":"BreadcrumbList","@id":"https:\/\/gamestrategies.io\/en\/case-study\/phone-house-strengthens-its-customer-service-with-a-serious-game\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https:\/\/gamestrategies.io\/en\/"},{"@type":"ListItem","position":2,"name":"Casos de \u00e9xito","item":"https:\/\/gamestrategies.io\/en\/case-study\/"},{"@type":"ListItem","position":3,"name":"Phone House strengthens its customer service with a serious game"}]},{"@type":"WebSite","@id":"https:\/\/gamestrategies.io\/en\/#website","url":"https:\/\/gamestrategies.io\/en\/","name":"Game Strategies","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/gamestrategies.io\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/gamestrategies.io\/en\/wp-json\/wp\/v2\/caso-exito\/146121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gamestrategies.io\/en\/wp-json\/wp\/v2\/caso-exito"}],"about":[{"href":"https:\/\/gamestrategies.io\/en\/wp-json\/wp\/v2\/types\/caso-exito"}],"version-history":[{"count":0,"href":"https:\/\/gamestrategies.io\/en\/wp-json\/wp\/v2\/caso-exito\/146121\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gamestrategies.io\/en\/wp-json\/wp\/v2\/media\/128850"}],"wp:attachment":[{"href":"https:\/\/gamestrategies.io\/en\/wp-json\/wp\/v2\/media?parent=146121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}